We ask all guests to give us feedback on the courses and their stay. The feedback comes from both the visiting staff and the young people too.
Where guests have identified areas that we do well and areas where we can improve, we like to make sure they know we are doing something about it…
2015-2016 has gave us some fantastic feedback – we have ‘word clouded’ some of it here….
Over the summer we have also addressed some concerns with areas like the menu, now giving more freedom for outdoor lunches and the ability to head offsite for lunch. Our menu choice proved popular with schools and groups opting for a variety of meals for their students at an extra cost and we are working with the Sandwell’s Health Lifestyles team to ensure our menu is child friendly, but healthy with enough calories for an active stay.